Project context
At Expeditors, I developed operating processes and software requirements for Chrysler’s expedited automotive freight program. The operation grew from three people to more than fifty, covering time-critical movements around the clock. My work combined daily execution, process development, hiring, training, and collaboration with software developers.
Operating structure
I worked across every shift and organized responsibilities around supplier management, order management, and shipment execution. I hired and trained team members across shifts. Clear responsibilities mattered because urgent movements continued through the night, and the next shift needed a usable record of the shipment and the customer’s requirement.
Transportation-management software
I translated operating needs into software requirements and worked directly with developers. The tools had to support the way the freight actually moved: supplier information, orders, carrier capacity, shipment decisions, and the exceptions requiring a person’s attention. My role connected the operating team with the people building the software.
Reason codes and carrier scorecards
I introduced reason codes for delays and exception bidding and worked on carrier scorecards. Recording why something happened gave the team more useful information than a shipment status alone. It created a basis for reviewing recurring problems, distinguishing exceptions, and focusing follow-up with carriers.
Shipment and customs documentation
Cross-border shipments exposed repeated manual work. Supplier advance shipping notices already contained information that was being entered again for customs invoices. I worked on using that existing data to generate documentation and improve the internal handoff to the brokerage process. The aim was to reduce re-entry and leave shift leads focused on exceptions.
Customer and international coordination
My experience included on-site work at Chrysler headquarters and direct coordination around production requirements and deliveries. I also developed routes involving Brazil and worked on charter movements of engine blocks. These movements required the operating plan, carrier arrangements, and customer information to remain connected.
Professional contribution
I built processes and requirements that could be used across shifts as the program expanded. The work joined transportation execution with the operating tools, documentation, and training needed to support it.